LOOK Optic · 3PL Fulfillment
A full 3PL switch that saved $750K a year.
A full 3PL switch and fulfillment redesign, completed in two months.
$750K
Annual savings
2 mo
Full transition
40%
Error rate reduction
12K+
SKUs migrated
The challenge
LOOK Optic’s 3PL was mis-picking a growing share of 12,000 SKUs, and the ops team was spending its week chasing errors instead of building the brand. Every month on the old contract cost about $60K against what the new one would.
Our approach
We ran a full audit of their fulfillment operation: cost per order, error rates, SLA performance and where it would break at scale. Then we sourced, vetted and negotiated with 3PL partners who specialize in premium DTC brands. We managed the transition end to end, including inventory transfer, system integration and a parallel-run period so nothing dropped.
The results
Within two months LOOK Optic was fully operational with the new 3PL. Error rates fell 40%, per-order costs dropped, and the ops team got its week back. Annual savings came to more than $750K.
“Their analysis uncovered cost-saving opportunities we didn’t know existed. The thoroughness was unlike anything we’d seen.”
Rafi M., SVP Operations, LOOK Optic
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