Packaging · Shipping · Fulfillment

Your supply chain should be your edge.

We ran packaging, shipping and fulfillment from $50M to $800M, and at leading brands like Warby Parker. The box changes what you pay to ship and the carrier changes which 3PL makes sense, so we work on all three together.

How it works ↓

Trusted by the teams behind

LOOK Optic logo
Cradlewise logo
NAGHEDI logo
Kolkata Chai Co. logo
Zeroe Caviar logo
Yona Beds logo
Equip Foods logo
Hulken logo
  • LOOK Optic logo
  • Cradlewise logo
  • NAGHEDI logo
  • Kolkata Chai Co. logo
  • Zeroe Caviar logo
  • Yona Beds logo
  • Equip Foods logo
  • Hulken logo
The Operating Crew team

The backstory

We didn’t study supply chains. We built the ones you know.

Three companies, three different problems: scale that had already arrived, growth outrunning the warehouses, and brands that did not exist yet.

Warby Parker

Supply Chain

Built the operation behind one of DTC’s most recognized brands, running 12,000+ orders a day and setting the standard for premium fulfillment from the inside.

Weee!

Operations

Scaled the business from $50M to $800M in revenue in under two years. Ran operations in-house across eight warehouses, a fleet of 300+ vehicles and drivers, and thousands of employees.

Atomic

Venture Studio

Launched brands from zero at the venture studio behind hims & hers, finding the market and building the supply chain from scratch.

Three levers

Three levers. Each one compounds.

Most brands optimize these in isolation. We look at them together, because packaging changes what you pay to ship and shipping changes which 3PL makes sense.

Apparel and beauty products laid out with mailers and cartons

Packaging

We redesign your packaging stack, from materials to sizing to vendors, so the cost comes down and the box still lands well.

When you call us

·

Your DIM weight is killing your margins

·

You’re overpaying for materials you’ve never questioned

·

A brand refresh has you rethinking the unbox

A shipping label being applied to a parcel

Parcel Shipping

We negotiate carrier rates you cannot get on your own, backed by $600M+ in collective volume across FedEx, UPS, Amazon and regional carriers.

When you call us

·

You’re losing money on lightweight or small orders

·

You’ve never run a competitive carrier analysis

·

Surcharges keep catching you off guard

A packaging line running in a production facility

3PL Fulfillment

We manage the entire warehouse search and transition, from finding the right partner to standing over day one.

When you call us

·

You’ve outgrown your current fulfillment setup

·

Errors and delays are becoming the norm

·

You need B2B or retail fulfillment capabilities

Best in class

We see what you can’t.

A decade running operations at the brands you know means we walk in already knowing where the money is hiding. One hard truth for each thing we do.

Packaging

You’re paying to ship air.

A box designed without knowing its shipping cost is a liability. We fix the box before touching the carrier, and that usually saves more than the rate negotiation does.

Shipping

You don’t know what you pay to ship.

The gap between what founders think they spend and what they actually spend is 5–7x. We have never run the numbers and not found money.

3PL & fulfillment

The relationship predicts delivery, not the SLA.

A 3PL gives you what the relationship predicts, not what the contract guarantees. We know which ones actually deliver, because we place brands with them every week.

Best in class

We see what you can’t.

A decade running operations at the brands you know means we walk in already knowing where the money is hiding. One hard truth for each thing we do.

Packaging

You’re paying to ship air.

A box designed without knowing its shipping cost is a liability. We fix the box before touching the carrier, and that usually saves more than the rate negotiation does.

Shipping

You don’t know what you pay to ship.

The gap between what founders think they spend and what they actually spend is 5–7x. We have never run the numbers and not found money.

3PL & fulfillment

The relationship predicts delivery, not the SLA.

A 3PL gives you what the relationship predicts, not what the contract guarantees. We know which ones actually deliver, because we place brands with them every week.

The process

From call to savings in weeks, not months.

01

30 minutes on your numbers.

A 30-minute call on your volume and your carrier invoices. By the end you know whether there is money to go after, and roughly how much.

02

We find the waste.

A custom analysis of your carriers, packaging and fulfillment, with vetted alternatives already lined up. You see the math before anything changes.

03

You keep the margin.

We manage the full switch and activate the new rates, partners and infrastructure with little lift on your end.

Proof

The work speaks.

Equip Foods Prime Protein pouch on a kitchen counter beside a coffee brewer

Equip Foods

3PL Fulfillment

$1.7M

in annual savings

A 3PL move and a packaging rebuild. On-time delivery went from 83% to 97%.

A LOOK Optic frame beside its technical drawing

LOOK Optic

3PL Fulfillment

$750K

in annual savings

A full 3PL switch and fulfillment redesign, completed in two months.

A Cradlewise smart crib in a nursery

Cradlewise

Parcel Shipping

$140K

in annual savings

A multi-carrier rebuild for oversized smart cribs, activated in under two weeks.

A made bed in a Yona Beds bedroom setting

Yona Beds

Parcel Shipping

35%

shipping cost reduction

Multi-carrier strategy that turned furniture delivery from a margin risk into an advantage.

Zeroe caviar with blinis and garnish

Zeroe Caviar

3PL Fulfillment

2 weeks

to launch 3PL from scratch

From in-house to a specialist cold-chain 3PL, fully operational during peak holiday season.

A NAGHEDI woven handbag carried on a city street

NAGHEDI

Parcel Shipping

$40K+

in annual savings

Shipping cost optimization for a premium handbag brand scaling into retail.

Chai spices and loose tea arranged around a cup

Kolkata Chai Co.

Parcel Shipping

10%

shipping cost reduction

Carrier renegotiation that delivered immediate savings on every order.

What we believe

A few things we believe.

Operations is strategic, not reactive.

The best brands treat packaging, shipping and fulfillment as a source of advantage rather than the thing they fix when it breaks. They bring in operators who have done it at scale before they need to.

It’s all one system.

Packaging, shipping, and fulfillment aren’t three problems, they’re one. Optimize them in isolation and you leave money in the seams. That’s why we do all three.

Fit beats price.

The right partner at market rate beats the wrong one at a discount, every time. A box vendor, a carrier, a 3PL: the cheapest quote is usually the most expensive decision.

Change is the job. It’s Tuesday for us.

You don’t ask your plumber whether he can fix the faucet, because that’s the whole job. The transition that feels daunting to you is the thing we do every week.

Inertia is the most expensive line item on your P&L.

The cost of staying compounds; the pain of switching is one-time. The margin you’re not capturing is growth you would otherwise pay to acquire.

In their words

They didn’t just optimize logistics — they became an extension of our team. They literally delivered.

Radhika P.

Co-Founder & CEO, Cradlewise

Their analysis uncovered cost-saving opportunities we didn’t know existed. The thoroughness was unlike anything we’d seen.

Rafi M.

SVP Operations, LOOK Optic

Communication is top notch. The team is absolutely exhaustive about finding the best rates. An excellent experience.

Yaniv C.

Co-Founder, Yona Beds

Your margins called.
They want a word.

Your margins called.
They want a word.

30 minutes on your numbers, free. If there is nothing to find, we say so on the call.

Book your audit

Savings across the brands above run from $40K to $1.7M a year.

Operating Crew

The operations partner for growing consumer brands.

© 2026 Operating Crew