We are Operating Crew, a supply chain solutions platform.

We focus on simple, easy-to-implement solutions that drive significant cost reductions in packaging, shipping and 3PL warehouse fulfillment for DTC companies with over $3 million in annual revenues.

Supporting Brands Across All Industries

Featured Clients

  • Kolkata Chai Co.

    We helped Kolkata Chai Co. cut shipping costs by almost 10% via a seamless carrier switch, ensuring smooth operations and significant savings.

  • LOOK Optic

    LOOK Optic saves $750K annually by switching to a 3PL provider in our network and optimizing their supply chain processes across multiple verticals.

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  • “Teaming up with Operating Crew was a transformative experience. Their thorough analysis and profound understanding of our operations allowed us to uncover significant cost-saving opportunities. Their dedication and meticulous attention to detail made our journey not only efficient but deeply collaborative, significantly enhancing our overall business performance.”

    Rafi M., SVP of Product & Operations
    LOOK Optic

  • "In this environment of rising costs, any and every margin improvement is incredibly valuable. Working with Yan and the Operating Crew team was the best decision we've made - they are patient, knowledgeable and bring a founder-first POV to everything they do. Couldn't recommend more.

    Ani S., Co-Founder and CEO
    Kolkata Chai Co.

Our Areas of Focus

  • Packaging

    Our packaging experts leverage technical expertise and a network of hundreds of vendors to help brands find cost-effective, tailored packaging solutions.

  • Shipping

    Our platform leverages $600M in annual shipping volume to help brands negotiate directly with carriers like FedEx, UPS, and DHL to get rates beyond what they can get on their own. We save brands 10-25% on shipping costs.

  • 3PL Fulfillment

    We connect brands with top, trusted US 3PL partners. We also help brands transition to experienced Canadian 3PL partners to eliminate high duties, saving brands around 10% in revenue with this setup.

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How We Work

Step 1

We’ll set up a quick chat to dive into your brand and get a feel for your top priorities. We’ll also grab a bit of info about your current supply chain so we can see exactly how we can help.

Step 2

Using what we learned in Step 1, we’ll create the best proposal with our expert partners. We’ll then walk you through the solution and answer any questions you may have.

Step 3

Once you approve, we handle every step of the process, ensuring minimal effort from you while delivering quick cost savings through our white-glove service.

Why Work With Us

  • No Cost to Brands

    We operate as an extension of the partners we represent and receive a referral fee only for successful long-term matches. We're deeply invested in the brands we work with, and our success is directly tied to your success and growth.

  • Trusted Partners Only

    We recommend only trusted partners we've worked with firsthand and who have delivered great results, ensuring sustained performance. We personally know their leadership and can address any issues directly—guaranteeing reliability every step of the way.

  • Proven Results

    Our track record includes helping an electronics brand with $5M in revenues switch 3PLs, generating $500K in annual duties savings in just three weeks. We also helped a chai brand reduce shipping costs by nearly 10% in just a few hours of collaboration.

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Who We Are

Founded and led by a former e-commerce strategic operations executive who has seen it all, Operating Crew is the supply chain partner on a mission to help DTC brands become and stay profitable. We are committed to bringing knockout cost-efficient solutions targeting your logistics needs - custom-made just for you.

What can Operating Crew do for you?